Advantages of outsourcing to a business services centre

Czech Republic is a great location for business services centres (BSC). Most of them have a captive business model providing services to their respective internal organisations. However, if you find in Czech Republic a BSC that provides business process outsourcing services to external clients, a spectrum of financial and operational benefits opens up.

An external business services centre can take over your firm’s non-core administrative activities, insource them in a centre located in a country with lower costs, and then digitise and automate them. This fast, flexible and scalable end-to-end solution allows the following:

• increasing customer satisfaction
• increasing quality of service and security standards
• harmonisation of processes across territories
• reduction of costs by 15%-30% on average while eliminating the financial risks associated with the organisation’s operations
• transparent financial and customer service reporting
• maintaining high ethical standards
• better positioning for future growth

BSC will achieve all this by employing a dedicated multi-language customer service team supported by a well-established process for quality and continuous improvement, internal security management, 24-hour IT surveillance and help desks, continuous back-up of the entire IT environment, anti-phishing and anti-ransomware measures. At the same time their clients do not have to worry about recruitment, training, onboarding, managing employees, retention, remuneration or planning of substitutes during vacation and sickness. It is important to add that by outsourcing organisation’s non-core activities, client’s resources can be allocated more effectively to the core competencies.

So why is the business services sector so successful in the Czech Republic and growing faster than any other sector here? That is primarily thanks to the rapid development of information technology and expansion of the scope of existing centres, as well as to global digitalisation and the attractiveness of the Czech Republic for investments in business services.