Business support services

The Czech Republic has been one of the leaders in the global business services sector in the region of Central Europe for almost 20 years. Together with the constant development of digitalisation, the country’s stable financial and political environment has enticed global companies to choose the Czech Republic as the final location for their Central European activities.

According to the Association of Business Service Leaders, 370 shared-services companies currently operate in the Czech Republic, where they employ approximately 160,000 people. The global business services sector has been growing by an average of 12% per year and over 66% of the companies in the sector plan to expand their activities in the next two years. The top services delivered in the Czech Republic are IT research & development, fintech, data analytics, knowledge management and HR services.

The largest number of companies are located in Prague, Brno and Ostrava. However, smaller companies are placing their activities in other locations such as Olomouc, Plzeň and Pardubice. Activities outside of Prague and Brno acount for 23% of all activities in the area of global business services. The list of existing captive and outsourced global services includes companies such as Deutsche Telekom, Infosys, ABInBev, Commerzbank and Johnson & Johnshon.

The main reason for placing shared-services centres in the Czech Republic is the quality of the country’s graduates and professionals, especially with respect to IT and language skills. Furthermore, the country’s well-developed infrastructure and available high-quality office space, as well as its cosmopolitan society, make the Czech Republic an attractive place to work and live.